Frequently Asked Questions

subscription policy

If you select to Subscribe and Save 15% (the “Subscription Program”), you will receive
one or more of our products at the frequency you select. The Subscription Program
is not applicable on travel-size products, bundles or sets. We offer shipments every 30, 60, or 90 days for US customers only at this time, for which you will be charged the advertised price automatically and indefinitely until you cancel. You may cancel, skip, or pause your subscription at any time. If you sign up for the Subscription Program on our website, the payment card or alternative payment method you
provide will be automatically charged for the purchase price of the product(s), plus applicable tax, shipping, and any applicable duties or fees for international purchases. BY SUBSCRIBING TO THE PROGRAM, YOU AGREE TO THESE TERMS, INCLUDING ISIMA”S FULL TERMS OF USE FOUND ON THIS PAGE, INCLUDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO SUE IN COURT AND REQUIRE ALL DISPUTES TO BE DECIDED BY AN ARBITRATOR.

PAYMENT AND SHIPPING

By participating in the Subscription Program, you agree that we may send you additional regularly scheduled shipments and charge you WITHOUT OBTAINING ANOTHER PAYMENT AUTHORIZATION FROM YOU. These subsequent charges will be placed on the payment card or alternative payment method you provided when you enrolled in the Subscription Program or update thereafter. You must provide current, complete, and accurate information for your shipping and billing accounts. You are responsible for insuring this information is correct and must promptly update all information to keep your account current, complete, and accurate (for example, to reflect changes in shipping or billing address, credit card number, credit card expiration date, and security code).You must promptly notify Isima if your credit card or alternative payment method is cancelled or no longer valid (for example, due to theft or loss).You agree that we will not be responsible in any manner for any overdraft charges, interest charges, late or other fees, or damages (including consequential damages) you may incur as a result of charges placed on your payment card or alternative payment method. Shipments sent to the address of record are deemed complete upon shipment; we are not responsible for your failure to receive a shipment sent to your address of record in the event you have moved or for any other reason. You can skip, pause, or cancel your subscription at any time in your online account or by contacting a customer service representative at hello@isima.com

CHANGES TO YOUR ACCOUNT OR CANCELLATION THE SUBSCRIPTION WILL REMAIN IN EFFECT UNTIL YOU CANCEL IT. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE PROGRAM AND DISCONTINUE SHIPMENT OF FUTURE PRODUCTS, YOU MAY DO SO IN YOUR ACCOUNT OR BY CONTACTING CUSTOMER SERVICE AT hello@isima.com

You may also skip a shipment or pause your subscription at any time by logging into your account and following the prompts. If you skip a shipment or pause your subscription before your next
recurring payment is charged, we will cancel the next scheduled delivery for your subscription and your payment method will not be charged for the skipped shipment or until your paused subscription resumes. If you skip a shipment or pause your subscription while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), we will continue to process your order for that period and skip or begin the pause during the
following subscription period. After your skipped shipment or your pause concludes, we will automatically re-start your subscription deliveries unless you skip the next.

If you ordered the Más es Más Set, please note that this set will not ship until November 17th. If you placed an order with multiple products, you will receive two shipments. Your first shipment will include all products excluding the Más es Más Set and will arrive within 7-10 business days. Your Más es Más Set will ship on or around December 1st. Please reach out to hola@isima.com for more information and updates.

Go to the Account page (linked in the site header or footer).
Enter your email address and click Continue.
You’ll receive a 6-digit code in your inbox, enter that code to log in.
That’s it! Your account will be created automatically once you’re signed in.

Head to the Account page.
Enter the same email you used previously.
You’ll receive a one-time 6-digit code via email.
Enter the code to access your account.

Currently, account deletion can only be completed by our support team. To request deletion email us at hola@isima.com with the subject line "Account Deletion Request". We’ll verify your identity and confirm once your data has been removed.

We are available Monday through Friday from 9am to 5pm [ET]. Feel free to send us a message at any time—we will get back to you within 48 hours.

We do not offer samples that ship separately, but you can choose one complimentary sample to include in your order at checkout. You can also check out our Súperisima Discovery Kit, featuring four of our must-have products in travel-ready sizes. If you need additional information, please get in touch with us at hola@isima.com.

isima is available exclusively on isima.com, ulta.com and all Ulta Beauty Locations.
Find your local Ulta Beauty Store here.

We apologize, but we do not offer gift cards at this time.

Your purchase of isima products is only for personal use. By purchasing isima products, you agree to not re-sell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Every customer is limited to a maximum quanity of 5 per product, per order. We want to ensure every individual is able to purchase the products they love.

If a product is out of stock, don't worry, you can sign up directly on the product page for notifications. You'll be the first to know when it's back.

If you have any adverse reactions to our products, please feel free to contact us at hola@isima.com and we'll put you in touch with our safety and regulatory team.

If you are particularly concerned please contact your healthcare provider immediately.

If it is an emergency, call 911.

For general questions on our products and formulations, please email us at hola@isima.com.

isima ships in the USA to all 50 states, US territories and military addresses. We also ship to over 20 countries around the world. You can see our complete Shipping Chart here. If your country is not currently listed, we'd love to hear from you. Please reach out to us at hola@isima.com.

If you are in any way not satisfied with your purchase from isima.com, you may return it within 30 days from the date of purchase. To start your return process for a US-based order, please visit the Returns Portal.

Returns are typically processed within 10-14 business days, and you can expect your refund within 5-7 days once your return is accepted and processed.

Please note all returns are subject to isima's discretion.

Your credit card will be charged at the time your order is placed.

We accept all major credit cards as well as PayPal, Apple Pay, Google Pay and Shop Pay. We do not accept cash on delivery, money orders or checks.

We collect duties and taxes for purchases within certain states. Currently, this applies to Florida, New York, New Jersey, Georgia, California and Kentucky.

It happens! Reach out to Community Experience as soon as possible with your correct information. Please note that our warehouse processes orders as soon as they are received, so there is a chance your order has already been packed and shipped. You can contact the team at hola@isima.com.

Reach out to Community Experience as soon as possible. You may need to place a separate order, as orders move quickly into processing once they are placed. You can reach the team at hola@isima.com.

We're sorry to hear this. Please reach out to Community Experience for further assistance. You can reach them at hola@isima.com.

We're sorry to hear this. Please reach out to Community Experience for further assistance. You can reach them at hola@isima.com.

Reach out to Community Experience as soon as possible with your correct information. Please note that our warehouse processes orders as soon as they are received, so there is a chance your order has already been packed and shipped. You can contact the team at hola@isima.com.

If your order is marked as delivered, we'd recommend waiting until the end of the day before reaching out. If you still don't have your delivery by then, please reach out to the carrier directly in order to file a claim. If you need any help, don't hesitate to reach out to Community Experience at hola@isima.com.

All our formulas feature isima's signature fragrance, except our Iconic Densifying Scalp Serum, which is fragrance-free. Our products carry a nuanced blend of rich floral and sweet notes—Kumquat, Peony, Venezuelan Tonka bean and more— bringing both freshness and warmth.

All our formulas feature isima's signature fragrance, except our Iconic Densifying Scalp Serum, which is fragrance-free. Our products carry a nuanced blend of rich floral and sweet notes—Kumquat, Peony, Venezuelan Tonka bean and more— bringing both freshness and warmth. Our fragrance is the result of a close collaboration with one of the world’s leading fragrance houses. We’ve carefully refined it through multiple iterations to offer consumers the best experience, both in and out of the shower. Our fragrance meets IFRA standards.

Our fragrance is the result of a very rigourous ingredient selection process. Its composition has been thouroughly reviewed by European toxicologists for safety and quality.

All our products are made in the USA, featuring globally sourced materials.

Yes. All our products are formulated to be "clean", intentionally omitting thousands of ingredients—such as formaldehyde donors, MEA/DEA/TEA and their derivatives, BHA, BHT, EDTA, mineral oils, and many others. Each formula is reviewed by toxicology experts and subjected to rigorous safety testing protocols, ensuring consumer safety.

Yes. All of our products are certified by The Vegan Society. You can read more about them here.

Yes. All our products are cruelty-free and approved by Leaping Bunny. You can read more about them here.

No, isima does not test on animals.

Halal-certified means that our formulas have been verified by a recognized Islamic authority, confirming compliance with Islamic dietary and ethical standards and ensuring it is permissible for use by Muslims.

Our products do not contain any wheat, rye or barley derivatives.

Yes. All our products are free of sulfates and parabens. All our products also intentionally omit thousands of ingredients—such as formaldehyde donors, MEA/DEA/TEA and their derivatives, BHA, BHT, EDTA, mineral oils, and many others. Each formula is reviewed by toxicology experts and subjected to rigorous safety testing protocols, ensuring consumer safety.

Committed to sustainability, we incorporate post-consumer recycled plastic in our packaging whenever possible. Our plastic bottles and jars are fully recyclable, while our cartons are made from FSC-certified paper sourced from responsibly managed forests. Our pumps utilize PCR, but are not mono-material or recyclable.

While our products are rigorously tested for safety, we don't specifically test on pregnant or nursing women. Always consult your physician for personalized advice during pregnancy or while breastfeeding.

Our products are not organic, though many of our ingredients are, including: Mexcian Aloe Extract [Iconic Densifying Scalp Serum, Riquísima Hydrating Shampoo, Reset Clarifying Shampoo], Maca Root Extract [Iconic Densifying Scalp Serum], Camellia Oil [Súperbomba Triple Repair Peptide Mask, Suavísima Hydrating Conditioner, All In Leave In Conditioner, Curls Don't Lie Curl Perfector], Coconut Oil [Súperbomba Triple Repair Peptide Mask], Chilean Rosehip Oil [Delicia Reparative Oil] and Argan Oil [Delicia Reparative Oil].

Biotrichology is isima’s cutting-edge scientific discipline - merging an advanced understanding of hair and scalp biology with the foundational principles of trichology. It powers our system of targeted, science-backed solutions for hair and scalp health. Recognizing that every person’s hair texture and type is unique, isima draws upon a depth of knowledge anchored in Biotrichology, going beyond traditional hair typing to develop a science-centric approach to haircare that is more holistic, multi-faceted and effective. In an industry built on reductionism—oversimplifying people’s hair needs and limiting options—isima is changing the conversation around scalp and hair health through Biotrichology, respecting and celebrating hair diversity with clinically proven care that is Latin-rooted and science-forward.

isima's products are suitable for all hair textures and types. Our shampoos have been clinically proven to be color-safe.

Post-shampoo, work the mask through your hair from roots to ends. Leave on for 5-10 minutes. Rinse. We recommend to use it weekly. However, the frequency of use may depend on your hair type, level of damage and frequency of washing your hair. When using the mask, skip the conditioner step.

No, hair masks and conditioners serve different purposes and are complementary, building on each other to deliver superior results. While our Suavísima Hydrating Conditioner provides daily hydration, strength and manageability, our Súperbomba Triple Repair Peptide Mask offers more intensive, repairing treatment. We recommend to use the mask weekly. However, the frequency of use may depend on your hair type, level of damage and frequency of washing your hair. When using the mask, skip the conditioner step.

Using hair masks daily is generally not recommended, as it can cause over-conditioning, build-up and leave hair feeling greasy or heavy. We recommend to use the mask weekly. However, the frequency of use may depend on your hair type, level of damage and frequency of washing your hair. When using the mask, skip the conditioner step.

Our mask has been tested on a large variety of hair textures and types. While it is highly hydrating, nourishing and repairing, it won't weigh your hair down when used correctly.

Our Súperbomba Triple Repair Peptide Mask is a rinse-off treatment. Post-shampoo, work the mask through your hair from roots to ends. Leave on for 5-10 minutes. Rinse.

isima products operate on three levels, aligning with our TriModal Method™. When using our products, you can expect enhanced hair moisture, strength, softness, shine, manageability and overall scalp and hair health.

Yes. isima's products have been tested across a variety of hair textures and types.

Yes. All our products are formulated to be "clean", intentionally omitting thousands of ingredients—such as formaldehyde donors, parabens, MEA/DEA/TEA and their derivatives, BHA, BHT, EDTA, mineral oils, and many others. Each formula is reviewed by toxicology experts and subjected to rigorous safety testing protocols, ensuring consumer safety.

The TriModal Method™ is a comprehensive framework for addressing the various aspects of scalp, cortex and cuticle health through three distinct treatment modalities.

• At the SCALP level: hair can’t grow effectively without the right environment. Our solutions address the complexities of scalp care to create the best conditions, nourishing it intensely, reducing dryness, and more.
• At the CORTEX level: the core of your hair’s strength and elasticity. Expertly formulated to help recreate broken bonds, isima products target strands with nutrient-dense ingredients to reinforce structure, strength and shape.
• At the CUTICLE level: where hair health and shine show most. Made of thousands of small, overlapping shingles, the cuticle protects each strand, shielding inner layers from damage. Our solutions are uniquely formulated to repair the signs of damage caused by heat, chemicals and everyday stress, reinforcing the structure and adding softness and shine.
  
  

Nonapeptide-3 is a powerful ingredient, used by isima for the first time in haircare. This ultra- restorative, retinol-esque ingredient promotes a healthy-feeling scalp—without the potential irritation of retinol. Nonapeptide-3 is included in Súperbomba Triple Repair Peptide Mask and Iconic Densifying Scalp Serum.

Peptides and proteins are both made up of chains of amino acids, but they differ in length and structure. Peptides are shorter than proteins. Nonapeptide-3 is made up of 9 amino acids and is considered a peptide. Used for the first time in haircare, this ultra- restorative, retinol-esque ingredient promotes a healthy-feeling scalp—without the potential irritation of retinol.

It's always recommended to use SPF on your scalp, as it is skin and can be damaged by the sun like any other part of your body. But unlike retinol, Nonapeptide-3 does not require any special precautions regarding UV protection.

GluconaBond™ is a cutting-edge, sugar-derived technology designed to recreate lost hydrogen and ionic bonds, helping reinforce the internal structure of hair. The result is hair that's stronger, less prone to breakage and more resistant to future damage. GluconaBond™ is included in Súperbomba Triple Repair Peptide Mask, Suavísima Hydrating Conditioner, All In Restorative Leave-In Conditioner and Curls Don't Lie Curl Perfector.

GluconaBond™ is a highly effective ingredient that has undergone extensive efficacy testing. Proven to penetrate the cortex, it works by recreating lost hydrogen and ionic bonds, helping to reinforce the internal structure of hair, making it stronger and more resistant to breakage. What's unique is that GluconaBond™ was shown to work across all hair types and levels of damage. Unlike some bond-building ingredients, it can even reinforce virgin undamaged hair. No need for hair to be damaged to benefit from GluconaBond™'s efficacy. It is included in Súperbomba Triple Repair Peptide Mask, Suavísima Hydrating Conditioner, All In Restorative Leave-In Conditioner and Curls Don't Lie Curl Perfector.

GluconaBond™ is not a protein. It is a cutting-edge, sugar-derived technology designed to recreate lost hydrogen and ionic bonds, helping to reinforce the internal structure of hair. The result is hair that's stronger, less prone to breakage and more resistant to future damage. GluconaBond™ is included in Súperbomba Triple Repair Peptide Mask, Suavísima Hydrating Conditioner, All In Restorative Leave-In Conditioner and Curls Don't Lie Curl Perfector.

FiberSeal™ is a naturally derived polymer [from castor oil] that was created to smooth and seal cuticles that have been lifted due to hair treatments, heat tools and environmental damage. A smooth cuticle means smoother, softer, shinier hair, more protected against external aggressions. FiberSeal™ is included in Súperbomba Triple Repair Peptide Mask, All In Restorative Leave-In Conditioner and Curls Don't Lie Curl Perfector.

FiberSeal™ has been designed to smooth and seal cuticles that have been lifted due to hair treatments, heat tools and environmental damage. A smooth cuticle means smoother, softer, shinier hair, more protected against external aggressions. FiberSeal™ is included in Súperbomba Triple Repair Peptide Mask, All In Restorative Leave-In Conditioner and Curls Don't Lie Curl Perfector.

Biomimetic Ceramide is a vegetal-derived, ceramide-like structure designed to penetrate hair fibers to boost hair resilience, enhance gloss and reduce breakage. Biomimetic Ceramide is included in Riquísima Hydrating Shampoo, Suavísima Hydrating Conditioner and All In Restorative Leave-In Conditioner.

Biomimetic Cereamide acts as a cement between cuticle scales, reinforcing the hair structure to boost resilience, enhance gloss and reduce breakage. Biomimetic Ceramide is included in Riquísima Hydrating Shampoo, Suavísima Hydrating Conditioner and All In Restorative Leave In Conditioner.

Yes, silicones are essential in haircare products for boosting shine, reducing frizz, detangling and protecting against heat damage. The silicones we use have been carefully selected for their safety and effectiveness, with levels optimized to provide benefits without weighing hair down. To prevent excessive build-up, we recommend regular use of our Reset Clarifying Shampoo.

Every isima product has been tested for efficacy and proven to work effectively on its own. But for the best results, we recommend using the complete routine. For instance, using Riquísima Hydrating Shampoo + Suavísima Hydrating Conditioner is clinically proven to extend the benefits of our Súperbomba Triple Repair Peptide Mask.

Every isima product has been tested for efficacy and proven to work effectively on its own. But for the best results, we recommend using the complete routine. For instance, using Riquísima Hydrating Shampoo + Suavísima Hydrating Conditioner is clinically proven to extend the benefits of our Súperbomba Triple Repair Peptide Mask.

The only product in the line containing proteins is Súperbomba Triple Repair Peptide Mask. It features protein hydrolysates—small peptides—formulated at a carefully controlled concentration to avoid over-proteinization, making it suitable and effective for all hair types.

Súperbomba Triple Repair Peptide Mask, All In Restorative Leave-In Conditioner, Curls Don't Lie Curl Perfector and Delicia Reparative Hair Oil have all been tested and clinically proven to protect against heat damage [up to 450° F/232° C].

Súperbomba Triple Repair Peptide Mask, All In Restorative Leave-In Conditioner, Curls Don't Lie Curl Perfector and Delicia Reparative Hair Oil have all been tested and clinically proven to protect against heat damage [up to 450° F/232° C].

For optimal results, it is recommended to apply our Iconic Densifying Scalp Serum daily. Our Scalp Serum is clinically proven to immediately double your hydration level after one use. After one month of use, the scalp is soothed and less itchy, and hair feels healthier overall. To see results, head here.

You can apply the scalp serum all over your scalp or focus on areas where hair is thinning. For best results, it is recommended to use it across the entire scalp to hydrate it fully.

Apply the serum directly to wet or dry scalp in sections and massage in. Use daily.

Using Iconic Densifying Scalp Serum regularly is recommended, as it helps to hydrate, soothe, balance and normalize the scalp, creating the perfect environment for healthy, strong hair growth—even if you do not experience thinning hair. If you do experience thinning hair, daily use is recommended for optimal benefits.

Everyone should use a clarifying shampoo regularly to remove excess sebum, styling product build-up, hard water deposits and chlorine/salts from swimming. We generally recommend the following use frequency:

• Wash frequency 3-7x/week: Clarify every 1 to 2 weeks
• Wash frequency 1-2x/week: Clarify every 2 weeks to 1x/month
• Wash frequency 1-2x/month: Clarify at every wash.

Never use a clarifying shampoo right after [within 48 hours] chemical treatments [such as coloring or perming].

No, our Clarifying Shampoo is designed to eliminate build-up and residue from the hair and scalp, all while maintaining your natural hair moisture.

No. Its blue-tinted formula is color-safe.

Yes, both shampoos have undergone clinical testing and are proven to be color-safe.

Sodium chloride and sulfates are generally known to anihilate the effects of keratin treatments. Our shampoos are free of sodium chloride and sulfates.

If you are in any way not satisfied with your purchase from isima.com, you may return it within 30 days from the date of purchase. To start your return process for a US-based order, please visit the Returns Portal. Returns are typically processed within 10-14 business days, and you can expect your refund within 5-7 days once your return is accepted and processed. Please note all returns are subject to isima's discretion.

Any order purchased directly from isima.com and received within the last 30 days is eligible for a return. Head to our Returns Portal to get started. If you run into any issues, please email our team at hola@isima.com.

Once your refund has been accepted and processed, you'll receive a return within 5-7 business days.

Isima orders are processed Monday through Friday, excluding major US holidays. All orders must be placed by 11am ET to begin processing on the same day. Processing time typically takes 1-2 business days. We offer multiple shipping speeds depending on your location. As soon as your order ships, you will receive a notification. Sometimes the carrier takes 1-2 days to register your shipment status, so please allow 48 hours for your tracking details to update.

US Standard Orders: $10 [or free when you spend $55 or more] within 5-7 business days [after order processing]

US Expedited Orders: $20 within 2-3 business days [after order processing]

US Overnight Orders: $30 in 1 business day [after order processing]

For international orders, please refer to our Shipping Chart.

Once your order ships, you'll receive a tracking number from the carrier. Please allow 48 hours for your tracking details to be updated. You can also track shipping via your account portal.

US Standard Orders: $10 [or free when you spend $55 or more] within 5-7 business days [after order processing]

US Expedited Orders: $20 within 2-3 business days [after order processing]

US Overnight Orders: $30 within 1 business day [after order processing]

For international orders, please refer to our Shipping Chart.

isima ships in the USA to all 50 states, US territories and military addresses. We also ship to over 20 countries around the world. You can see our complete Shipping Chart here. If your country is not currently listed, we'd love to hear from you. Please reach out to us at hola@isima.com.

Yes, we ship to PO Boxes via ground shipping services.

isima orders are processed Monday through Friday, excluding major US holidays. All orders must be placed by 11am [ET] to begin processing on the same day. Processing time typically takes 1-2 business days.

We offer multiple shipping speeds depending on your location. As soon as your order ships, you will receive a notification. Sometimes the carrier takes 1-2 days to register your shipment status, so please allow 48 hours for your tracking details to update.

US Standard Orders: $10 [or free when you spend $55 or more] within 5-7 business days [after order processing]

US Expedited Orders: $20 within 2-3 business days [after order processing]

US Overnight Orders: $30 in 1 business day [after order processing]

For international orders, please refer to our Shipping Chart.